This policy was last updated November 2022
Before you escalate a complaint, please do submit a message to our team above.
You do, of course, have the right to make a complaint at any time to the Information Commissioner's Office (ICO), they are the UK's supervisory authority for data protection issues (www.ico.org.uk).
Submit ComplaintWe will typically hold Personal data, or personal information - that means any information about an individual from which that person can be identified. It will not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of data and have three distinct uses:
Personal and Contact Data Personal and contact Data includes your full name(s), username or similar identifier, marital status, title, date of birth and gender; phone number(s), email address, postal address, or social media profile handles.
Activity Data includes your experiences using our website and services, internet protocol (IP) addresses, login data, browser type and version(s), time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website(s).
Marketing and Communications Data includes your preferences in receiving marketing from us, or third parties, and our general communications.
Related to Car QR Services
If you submit a Peaccce Message to a vehicle owner (“Vehicle Owner”) via the site which you access when you scan our QR Code (the “Site”), we ask you to share the following personal information with us when you submit the form: [name] and [phone number](“Personal Information”). Your details may be verified with SMS two-factor authentication or a so-called CAPTCHA.
In relation to Personal Information we hold about you, you have the following rights:
Explore the purposes we need your data for
We will not transfer your Personal Information outside of the UK or EEA.
To help protect the privacy of Personal Information you transmit, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. In addition, we undergo training about the importance of confidentiality and maintaining the privacy and security of your Personal Information. However, as you will be aware, the transmission of information via the internet isn’t guaranteed to be secure. Although we will do our best to protect your Personal Information, we can’t ensure the security of your Personal Information transmitted to our Site; any transmission is at your own risk. Once we have received your Personal Information, we will use reasonable procedures and security features to try to prevent unauthorised access.
We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Following this, we will delete your Personal Information, unless:
Our staff will have access to your Personal Information, but their use shall be limited to the performance of their duties and in line with the reasons for processing herein. We will only share Personal Information with third parties in the following instances:
We use a number of methods to collect data from you and about you which include:
Submissions by you through our website(s), by SMS, email or post, where you provide data upon reasonable request or required in order for us to provide a service.
This also includes personal data you provided when you:
We may use your three categories of data to form a view on what we think you may want or need from our services in the future, or what may be of interest to you. We may use the following methods to market these views to you.
MARKETING TOOLS AND CHANNELS
If you have requested it, you'll receive marketing communications from us. These will be in the form of verbal calls, post, email and text messages.
THIRD-PARTY MARKETING
We will always seek your express and explicit consent prior to sharing your data with any company outside Worry+Peace. In fact, our main search directory passes no data whatsoever to third-parties, it's all up to you!
OPTING-OUT
If you have already opted in, at any time, you can ask us or third parties to stop sending you marketing messages using the mechanisms provided.
These are Automated technologies or interactions. As you interact with our website, we may automatically collect Activity Data about the technology or equipment you're using, the browsing method, actions and interactions. We collect this personal data by using cookies, third-party services, server logs and other similar technologies.
Peaccce will only use your personal data for the purposes for which we collected it, unless we deem another reason legally and reasonably compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Your rights, as listed herein will still apply at all times.
We may need to share your data with third parties in order to meet the purposes we've outlined herein.
Those third parties may include:
Alternatively, we may seek to acquire other businesses or be acquired by them. In such an outcome, the new owners may use your personal data in the same way as set out in this privacy notice.
All third parties are subject to respective legal requirements and we will never process data in a way you have not explicitly given your permission to do.
If you have any other questions or queries you do not feel are answers, please raise a support ticket now.
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